Director of Student Financial Services

POSITION: Director of Student Financial Services

SUPERVISOR: Vice President for Strategic Financial Administration and Initiatives/CFO

DEPARTMENT: Business Office

Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The University's campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor in Business Administration and Master of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change.

The main campus in Tiffin is a beautiful 153-acre blend of traditional historic and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU offers more than 40 majors through on-campus and online learning that result in real advantages for our students.

GENERAL JOB DESCRIPTION

The Director of Student Financial Services reports to the Vice President for Strategic Financial Administration and Initiatives/CFO. The Director of Student Financial Services has duties and responsibilities involving the knowledge and application of university policies and procedures that require independent judgment in the determination of actions to be taken regarding student account transactions.

The Director of Student Financial Services will direct and coordinate functions relative to the proactive receipt of monies from students for the University. The person in this position is responsible for the collection, accountability, and deposit of all tuition, fees, loan payments, and other receivables. The person in the position will also manage the Student Account Specialist.

The Director of Student Financial Services will collaborate with the Office of Information Technology Services to design and implement technology solutions in support of mission-critical Student Accounts functions and business processes. Coordinate and facilitate requirements gathering and analysis, including the development and implementation of functional specifications, integration documents, and testing scripts. Utilize reporting tools to extract data from operational data systems to help with analysis, testing, and troubleshooting of non-routine production system problems.

The Director of Student Financial Services will serve as project and accountability coordinator for related student account priorities and for other projects as identified by the Vice President for Strategic Financial Administration and Initiatives/CFO.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide direction of and responsible for the operations of student financial services, billing and receivables, collections, refunds, and cashiering functions of the university; Counsel and field student and family inquiries.
• Spreadhead the development and management of the student collection process encompassing both 1st and 3rd party collections, ensuring streamlined processes, maximizing effectiveness, and efficiencies.
• Communicates and collaborates with Financial Aid, Residence Life, Registrar, Student Success, International Admissions, students, and parents regarding deposits and student account payments.
• Ensures accurate statement of charges and monthly statements; Responsible for semester tuition and fee configuration, testing, and assessment of 100 fee schedules for all undergraduate, graduate, and doctorate students.
• Prepare all outside billings for tuition and other charges including third-party receivables, military, state, and federal agencies, etc.; Manage contract invoicing including SACM and VA.

MINOR DUTIES AND RESPONSIBILITIES

• Implement and manage strategic plans and operating procedures for the student accounts department, monitor and evaluate operational effectiveness, and effect changes required for improvement.
• Interacts with internal and external auditors, participates in auditing projects, or provides information and access to accounting records, as required.
• Assist with month-end closing processes for student receivables.
• Set up and maintain payment plans.
• Assist in the annual preparation of 1098-T and 1042-S Forms; Knowledge of ECSI.
• Maintain employer reimbursement programs.
• Ability to effectively supervise employees.
• Ensure fiscal integrity and oversight of university cash handling and policies.
• Knowledge of academic/registrar terminology.
• Ability to communicate effectively in written and oral form within a diverse community; Excellent phone communication skills.
• Effective planning and organizational skills with exceptional attention to detail.
• Collaborate with other Tiffin University Offices to examine and re-engineer operations and procedures, formulating up-to-date policies and practices, and developing and implementing new strategies and procedures concerning student success.
• Coordinate and perform testing of student financials software module within student information system and other student financial related software systems (e.g., custom-developed and third-party solutions) when new releases, patches, bundles, critical updates, modifications, or integrations are made. Direct and support the Account Specialist in testing SIS and debt collection processes, customizations, and integrations that are related to their areas. This includes understanding detailed processes in the following broad student financial service areas: cashiering and third-party processing and collections.
• Prepares various reports for the Vice President for Strategic Financial Administration and Initiatives/CFO and other internal and external entities.
• Other tasks are required/assigned.

QUALIFICATIONS/SKILLS/ABILITIES FOR THE JOB

Education:

• Bachelor's Degree in Accounting, Finance, or Business Administration.
• Master of Business Administration is preferred.

Experience:

• A minimum of (5) years experience in receivables, collections, or student accounts.

Other:

• Knowledge of accounting concepts, techniques, and principles.
• Demonstrated analytical ability and strong organizational and communications skills are a must.
• Knowledge of fund accounting, financial aid, and student loan terminology.
• Proficient in Microsoft Office programs and other general office equipment.
• PowerCampus experience a plus.
• Ability to maintain confidentiality is required.

TIFFIN UNIVERSITY-SPONSORED BENEFITS

Tiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package, which includes medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.

KEY COMPETENCIES

Interdependence: Fosters collaboration

Communication: Strong decision-making and communication skills

Accountability: Formulates effective and progressive strategies aligned with the University's mission and values

Respect: Creates an engaging, collaborative work environment by bringing diverse people and ideas together.

Entrepreneurship: Influences and Inspires

EMBRACING OUR GUIDING PRINCIPLES

VISION STATEMENT – The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.

MISSION STATEMENT – The mission of Tiffin University is to Educate students by linking knowledge to professional practice.

CORE VALUES – The values of Interdependence, Communication, Accountability, Respect, and Entrepreneurship comprise the ICARE values of Tiffin University.

We are strongly committed to enhancing equity, inclusion, and diversity. These values are central to our beliefs. Candidates who have worked with diverse faculty, staff, and students and can contribute to our mission of inclusivity are encouraged to identify their experiences and interests. Tiffin University actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working, and living environments that value the diverse backgrounds of all people.

NONDISCRIMINATION POLICY: Tiffin University is committed to a policy of nondiscrimination and equal opportunity for employees, applicant for employment, students or applicant for admission, access to educational opportunities on the basis of race, religion, personal appearance, color, sex, pregnancy, political affiliation, social-economic class, place of business, residence, religion, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, family responsibilities, sexual orientation, gender identity, gender expression, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any resolution process on campus or within the Equal Employment Opportunity Commission or other human rights agencies.

Tiffin University is an Equal Opportunity Employer

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